The AI prompts, use cases, and related materials provided in this library are offered as optional resources to assist member banks in exploring potential applications of generative AI tools. These materials are not reviewed, validated, or endorsed as legal, compliance, risk management, or business operations advice by the Iowa Bankers Association (IBA) and its affiliates.
Each member bank is responsible for determining whether and how to use any AI tool or prompt within its own bank, including ensuring compliance with all applicable laws, regulations, internal policies, and vendor obligations. IBA does not guarantee the accuracy, completeness, or suitability of any AI generated output, and assumes no responsibility for decisions made or actions taken based on such output.
Artificial Intelligence is rapidly becoming an important tool for improving productivity, enhancing decision-making, and reducing time spent on repetitive tasks. This resource library is designed to help employees understand, explore, and responsibly apply AI across a wide range of banking functions. Whether you are drafting communications, researching regulations, analyzing information, developing policies, supporting customers, or exploring new efficiencies, these resources provide practical guidance to help you achieve better outcomes while maintaining appropriate professional judgment and oversight.
The materials within this site are organized to support both learning and execution. The Prompt Library provides reusable prompts for common and advanced use cases, Customer Personas help evaluate ideas from different customer perspectives, Benefit Analysis demonstrates potential organizational value, and Bank Usage examples showcase how employees are already incorporating AI into their daily work. Together, these resources are intended to accelerate adoption, encourage responsible innovation, and help employees identify meaningful opportunities to leverage AI in ways that support customers, strengthen operations, and advance the Bank’s strategic objectives. AI-generated output should always be reviewed for accuracy, appropriateness, regulatory compliance, and alignment with Bank policies before being relied upon or shared.
The Prompt Library provides ready-to-use examples that help employees work more effectively with generative AI. Browse prompts designed for common banking activities, more advanced use cases, and customer-focused perspectives. Each prompt can be copied, adapted, and refined to fit your role, objective, and available information.
AI-generated content should be treated as a starting point, not a final decision or authoritative source. Review all output for accuracy, completeness, appropriate tone, regulatory requirements, and alignment with Bank policies. Do not enter confidential, customer, employee, or other non-public information unless use of that information has been specifically authorized.
Practical, structured prompts for common banking, operational, compliance, communication, lending, risk, and strategic tasks. Designed for straightforward use — typically just replace the bracketed placeholders with relevant, approved information.
Explore Standard PromptsMore detailed prompts for complex or specialized use cases, with deeper role definition, analytical structure, implementation considerations, and specific output requirements — best for work needing a comprehensive, multi-step response.
Explore Enhanced PromptsPerspective-based prompts that direct AI to evaluate an idea, product, service, or communication through the viewpoint of a particular customer type — trust, convenience, value, and relationship priorities.
Explore Customer PersonasUnderstanding how AI can create value is just as important as understanding how to use it. The Prompt Benefit Analysis library highlights practical use cases across banking operations and illustrates how AI can positively impact customers, employees, departments, and organizational performance. These examples are intended to help teams identify opportunities where AI may improve efficiency, enhance service delivery, strengthen decision-making, reduce manual effort, and support strategic objectives.
One of the best ways to understand AI’s potential is to see how it is already being used throughout the organization. The Bank Usage library contains real-world examples submitted by employees across multiple departments, including research, policy development, communications, compliance activities, lending support, customer service, meeting documentation, programming, and operational analysis.
Examples of how AI can be applied across banking functions — lending, compliance, customer service, treasury management, fraud detection, marketing, operations, and employee support — each outlining potential benefits to customers, employees, stakeholders, and efficiency.
Explore Benefit AnalysisExamples of how employees across departments currently use AI to improve productivity, streamline research, assist with writing, analyze information, support compliance, enhance customer interactions, and automate repetitive tasks.
Explore Bank Usage